Home / Expertise / IT Support for Mining, Resources & Energy Operators

IT Support for Mining, Resources & Energy Operators

IT and cybersecurity for operations that cannot stop: your corporate systems, your remote sites and the join to your plant systems, looked after by a Queensland team with over twenty years supporting site-based businesses. For coal and gas producers, renewables operators and regional utilities.

Your systems should be as dependable as your plant.

You carry the same obligations as the majors without a major’s head office behind you. Your sites cannot stop, your plant and control systems sit beside your corporate network, contractor crews come and go, and your licence depends on evidence. We look after the IT side of that so your people can look after the operation.

SCADA and plant control, historians like OSI PI, weighbridges and site access systems on one side; Microsoft 365, finance and the corporate network on the other. The two grew up separately, they now depend on each other, and at most operators nobody owns the join.

Your Site Senior Executive carries personal statutory obligations, the safety and health management system has to hold its records, and the environmental authority sits alongside. Energy participants carry AEMO and AESCSF expectations on top. The evidence trail behind all of it lives in systems, and those systems have to be dependable.

Production runs around the clock at sites a long way from the office, connected by whatever links the geography allows. Contractor crews arrive with every project phase, and every one of them needs the right access on day one and none of it after they demobilise.

We keep resources and energy operations running, on site and in the office.

We run your corporate IT, the connectivity that joins your sites, and the cybersecurity across all of it, working alongside the people who run your plant systems. Here’s how we support your day-to-day operations through five key commitments.

SCADA, historians and plant networks are run by your operations people and their vendors. Our job is the office side and the connection between the two: the corporate network, identity and cybersecurity meeting your operational systems safely, with that interface managed rather than left as a gap. We support clients where exactly this join matters today.

Connectivity designed for where your sites actually are: fibre or microwave where the geography allows it, satellite where it does not, and monitoring focused on the links and systems production depends on, so site and office work as one operation.

Your safety and health management system records, training and competency files and incident reports all live in systems. We keep those systems dependable, backed up and recoverable, so when the regulator asks, the evidence is there.

Accounts and system access provisioned when a crew mobilises and removed when they leave, so access always matches who is actually on site.

Cybersecurity built and run to what your regulators and your risk actually require, with evidence kept current. Where frameworks like the AESCSF or the SOCI Act genuinely apply to your operation, we help you meet them. Where they do not, we will tell you that too.

White 2 146x38

Westside Corporation's IT Manager, George Blake, calls Grassroots IT an extension of his own team, brought in early with a planned approach to every rollout.

Cybersecurity You Can Prove

Your regulator holds named people accountable, and the evidence behind that accountability lives in your systems. We build and run the cybersecurity and keep the evidence current, so those systems hold up when they are checked.

Where cybersecurity maturity needs building and showing, we work through the recognised frameworks: Essential Eight, SMB1001 and ISO 27001, and the AESCSF for energy participants. Your Site Senior Executive’s statutory duties and your environmental authority stay with you. We keep what they depend on solid.

We Hold the Bar We Help You Meet

We hold triple ISO certification ourselves, including ISO 27001 for information security, plus SMB1001 Gold, so we know what maintaining a management system and its evidence actually takes.

We have supported Queensland operations-heavy businesses for over twenty years: multiple sites, field workforces, and systems that cannot stop.

Automation, Data and Reporting for Your Operation

Your operation produces data all day, most of it re-assembled by hand every month for production and compliance reporting:

  • SCADA and historians
  • Weighbridge dockets
  • ERP
  • Safety statistics
  • Environmental monitoring

We build automation and reporting on the Microsoft platform you already own, so the numbers your operation produces turn into the reports your board and your regulator need, without the admin days.

Some questions go beyond IT into operational or SHEQ matters. We work with your team to find practical solutions.

AI has a place here too. Microsoft Copilot can summarise shift reports and incident narratives for your supervisors, and Claude can help turn production and safety data into first drafts of board and regulator reports. We set both up inside your Microsoft environment, with clear rules on what operational data can go in.

FAQs about IT for Mining, Resources & Energy

What IT does a mining or energy company need?

Four things matter most for your operation: someone accountable for the connection between your plant systems and office IT, reliable connectivity engineered for remote sites, dependable systems that maintain your statutory evidence trail (safety records, training and competency, incident reporting), and cybersecurity strong enough to protect your licence to operate.

IT is the office side: Microsoft 365, finance, email, the corporate network. OT is the operational side: SCADA, plant control, historians, weighbridges. Convergence is the fact that the two now depend on each other: production data feeds corporate reporting, and a cybersecurity problem on either side can reach the other. The practical question is not the definition but the ownership: someone has to be responsible for the join.

With whatever mix the geography allows: fibre or licensed microwave where a site is reachable, satellite where it is not, and private wireless across the site itself. The right answer depends on the site, the bandwidth production systems actually need, and what the link has to survive. Designing that mix is part of our job.

Only if your assets meet the critical-infrastructure thresholds, and many operations at this scale do not. It is worth establishing properly rather than assuming either way: we check the thresholds against your operation, and where the SOCI Act or the AESCSF genuinely applies, we build the compliance into your cybersecurity rather than treating it as paperwork.

"GRIT's commitment to achieving the right result for Northrop has enabled the uplift of our digital environment. They provide a true partnership, working with Northrop to develop solutions that fit our culture and our appetite for change and innovation."
Kiri Hetariki - Quality, Systems and Integration Manager
Northrop Consulting Engineers
"GrassrootsIT has continually proven itself as a contributing partner in digital transformation. Their unwavering dedication to quality, coupled with a relentless drive to improve, has solidified their reputation as a trusted and dependable partner for businesses navigating the complexities of modern IT landscapes."
Stuart McFarlane, Digital Systems Manager
Multi-Cultural Communities Council Gold Coast
Our Case Studies
Case Studies
Grassroots IT Transforms Recruitment Quality with AI-Powered Screening
Client
Grassroots IT
Industry
IT Services
Solution
Business Automation using Power Automate
Grassroots IT Transforms Recruitment Quality with AI-Powered Screening
Case Studies
Multicultural Communities Council Gold Coast: A Case Study of Strategic Partnership
Client
Multicultural Communities Council Gold Coast
Industry
Non-profit Organisation
Solution
Managed IT Support, Data & Automation, Intune, Entra ID, Sophos
Non-profit organisation turns to Grassroots IT to turnaround years of legacy IT systems.
Case Studies
Churchill Education chooses Grassroots IT for Managed IT Support
Client
Churchill Education
Industry
Training & Education
Solution
Managed IT Support, Cybersecurity
Registered training organisation Churchill Education have relied on Grassroots IT for Managed IT Support and Cybersecurity since 2008.
Case Studies
Northrop partners with Grassroots IT for strategic insight
Client
Northrop
Industry
Engineering
Solution
Managed IT Support
Grassroots IT has worked with Northrop since 2017, initially providing Managed IT Support for their Brisbane office before expanding to provide project, digital transformation and support services for all staff nationally.
Case Studies
Port of Darwin streamlines operations with Microsoft 365 and Azure
Client
Port of Darwin
Industry
Transport & Logistics
Solution
Microsoft 365, Microsoft Azure, Windows 10 Enterprise, Sophos XG Firewall
When the Port of Darwin was privatised in 2015, this massive change affected their entire business operations from top to bottom. Craig O’Connor, the Head Of Technology & Information Systems at Port of Darwin, selected Grassroots IT to assist with four main areas for the Port: Managed IT Support, Microsoft Office 365, Azure, and Security.
Case Studies
Westside Corporation chooses Grassroots IT for Managed IT Support
Client
Westside Corporation
Industry
Oil & Gas
Solution
Managed IT Support
George Blake, the IT Manager at Westside Corporation, has worked with many MSPs over the years. But he says there are few that deliver like Grassroots IT. “Grassroots IT are second to none with their knowledge of systems,” George said. “They have skilled staff – not people learning their way on my time. Their high-end employees are very good.”
Case Studies
Madsen Property migrates to the cloud with Grassroots IT and Microsoft 365
Client
Madsen Property
Industry
Commercial & Industrial Real Estate Agency
Solution
Managed IT Support, Microsoft 365
Commercial & Industrial Real Estate Agency Madsen Property have relied on Grassroots IT for their Managed IT Support for many years, also recently working with Grassroots IT to migrate from legacy in-house systems to Microsoft 365.
Cta Logo

Discover How We Can Help

Get in touch and find out how we can help your business thrive.

Logo

Fill Out Details To Download The Program Overview

This field is for validation purposes and should be left unchanged.