What Is A VoIP Phone System?
A VoIP phone system carries your calls over the internet instead of dedicated phone lines, which turns your business number into software: answer it at a desk handset, on a laptop, or in an app on your mobile from a job site. In Australia the transition is effectively complete, since the old ISDN lines were retired with the NBN rollout.
So the question is no longer whether to use VoIP. It is which platform fits your business, and whether your network is ready to carry voice well.
How Can VoIP Phone System Support Help me?
Because phone systems are unforgiving: when they fail, your customers hear it before you do. Choosing the platform, preparing the network and porting the numbers all reward experience. Here is where we help.
Costs that scale with headcount
VoIP replaces line rental and PBX hardware with per-user licensing, and growing from five handsets to fifteen becomes a licensing change rather than a hardware project. We help you pick a plan that fits how your team actually calls, because the wrong tier quietly overcharges every month.
Setup, porting and integration handled
We select the platform, prepare call queues and routing before cutover, and manage number porting on carrier timeframes so the switch is an event on a calendar, not a scramble. Where Microsoft Teams is already home for your team, Teams Phone can put calling in the same window.
Reachable even when things break
Because VoIP numbers are software, failure modes have answers: calls can fail over to mobiles or alternate numbers if your internet drops, and continuous automated monitoring picks up degrading call quality early. We design that resilience in before you need it.
Why Choose Grassroots IT?
We treat a phone system as part of your IT environment, not a separate silo, because that is what VoIP is: network traffic with high stakes. The same team that manages your internet, network and Microsoft platform stands behind your phones, which means one call regardless of where a fault turns out to live.
The Grassroots IT Difference
With Grassroots IT as your IT solutions partner, you’ll benefit from:
Dedicated Account Manager
Receive a dedicated Account Manager who will understand your needs and offer ongoing, attentive service.
Direct Access To Solution Specialists
Need specialist advice? Tap into our expert guidance instantly with specialists who are trained to help resolve your urgent IT issues either remotely or in person.
Extended Helpdesk Hours
Need support? Our dedicated IT Help Desk is available even beyond business hours, providing our clients peace of mind.
On-Call Emergency Support
Genuine emergencies do not keep office hours. Beyond our extended-hours helpdesk, an on-call arrangement covers urgent after-hours issues, and automated monitoring runs continuously in the background.
Australia-Wide Onsite Support
Our IT Field Services support staff are located all across Australia, to ensure we can assist you whenever and wherever you need us.
Dedicated Onboarding Team
We believe that a strong partnership should be defined from the very beginning, which is why we offer you a specialised team to assist with onboarding.
Frequently Asked Questions
What is the primary difference between traditional phone lines and VoIP?
VoIP carries calls over your internet connection, which turns your phone number into software: answer it from a laptop, a mobile app or a desk handset, wherever you happen to be. In Australia the choice has largely been made for you anyway, since the old ISDN lines were switched off with the NBN rollout. The real decision now is which VoIP platform suits your business, not whether to move.
Is VoIP suitable for businesses of all sizes?
Yes, and the economics favour small businesses more than most realise. Growing from five handsets to fifteen is a licensing change, not a hardware project, and there is no PBX box in a cupboard to maintain or outgrow. Multi-site businesses get a different win: one phone system spanning every office, so a call to the main number can be answered wherever the right person is sitting.
What sort of internet connection do I need for effective VoIP communication?
Voice traffic needs surprisingly little bandwidth, but it is intolerant of jitter and drop-outs, so connection quality matters more than raw speed. A business-grade NBN service with sensible quality-of-service settings handles VoIP comfortably for most offices. We test the connection under load before cutover, because discovering a marginal link after the phones have moved is the wrong order.
