What Are Mobile Device Management Services?
Company email on personal phones, work apps on the road, one device for everything: convenient for everyone, including whoever finds a lost phone. Mobile device management puts sensible boundaries around work data on mobiles: separation between work and personal, security requirements before access, and a remote wipe that touches only the work side.
The personal-device question is the one businesses wrestle with most, and the answer is policy first, technology second. We help you decide the rules before we enforce them.
Why Are Mobile Device Management Services So Crucial?
Phones and tablets now carry the same company data as laptops, with a fraction of the oversight and far better odds of being left in a taxi. Managed properly, that risk becomes routine. Here is what our mobile device management services cover.
Work data fenced and recoverable
Company apps and data sit in a managed container with encryption and access rules enforced, so a lost or stolen device means a remote wipe of the work side and nothing more. Personal photos stay personal; company data stays company.
Personal phones, sensible rules
Staff keep using the device they prefer, and the business keeps its obligations met: minimum security settings before access, clear policies everyone understands, and evidence for insurers and auditors that mobiles are actually controlled.
Enrolment measured in minutes
New starters enrol their device through a guided setup that configures email, apps and security in one pass, and departures lose work access the same day. No IT visit required, which matters when the workforce is scattered across sites.
Why Choose Grassroots IT?
We manage mobile fleets through Microsoft Intune alongside the rest of your devices, one console, one policy framework, one team. That matters for field-based businesses especially, where the phone in the ute is a primary work tool rather than an accessory.
The Grassroots IT Difference
With Grassroots IT as your IT solutions partner, you’ll benefit from:
Dedicated Account Manager
Receive a dedicated Account Manager who will understand your needs and offer ongoing, attentive service.
Direct Access To Solution Specialists
Need specialist advice? Tap into our expert guidance instantly with specialists who are trained to help resolve your urgent IT issues either remotely or in person.
Extended Helpdesk Hours
Need support? Our dedicated IT Help Desk is available even beyond business hours, providing our clients peace of mind.
On-Call Emergency Support
Genuine emergencies do not keep office hours. Beyond our extended-hours helpdesk, an on-call arrangement covers urgent after-hours issues, and automated monitoring runs continuously in the background.
Australia-Wide Onsite Support
Our IT Field Services support staff are located all across Australia, to ensure we can assist you whenever and wherever you need us.
Dedicated Onboarding Team
We believe that a strong partnership should be defined from the very beginning, which is why we offer you a specialised team to assist with onboarding.
Frequently Asked Questions
What happens if an employee leaves our organisation or loses their device?
Work data comes off the device remotely within minutes of the request: a full wipe for company-owned hardware, or removal of just the work profile on personal devices, leaving photos and personal apps untouched. Departures follow a documented offboarding that pulls access and data together, so nothing lingers on a phone in a drawer.
Will using MDM solutions slow down device performance?
No. Management is policy, not software churn: the device checks in periodically, receives its settings and gets on with life. What users actually notice is positive, apps pre-installed, Wi-Fi that just connects, and email already configured on day one.
