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Helping Brisbane Teams Thrive with Proven Technology Solutions

People first, process backed, quality certified. Technology partners for growing businesses across Southeast Queensland.
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Explore Our Services
What We Do Best

Triple ISO Certified
ISO 9001, 14001, 27001

99% Client Satisfaction
Trusted By Our Clients

Brisbane-Based Helpdesk
Local Team. Local Expertise

20+ Years Established
Since 2005

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Managed IT Support

Complete technology support that just works.
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Cybersecurity

Multi-layered protection with human-led response.
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Digital Solutions

Turn Microsoft 365 into competitive advantage.
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Cloud Services

Modern infrastructure designed for growth.
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Built for Growing
Brisbane Businesses

We work with established, growing businesses across Southeast Queensland. You’ve likely outgrown basic IT support but don’t need (or want) enterprise complexity. You need a strategic partner who understands both technology and business, providing expertise without the overhead.

You’re likely at a stage where technology needs to be reliable and scalable, but you don’t have (and don’t want) an internal IT department. You need a strategic partner who understands both technology and business, providing expertise without the overhead.

Our clients span diverse industries—from professional services and healthcare to manufacturing and not-for-profits. What they share is a commitment to doing things properly, a focus on growth, and an appreciation for genuine partnership over transactional vendor relationships.

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Your current IT arrangement isn't keeping pace with business growth.

Technology that was adequate at 15 staff creates bottlenecks at 40 staff. You need infrastructure and support that scales without constant firefighting.
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You're facing compliance or security requirements that your current setup can't address.

Client contracts, insurance requirements, or regulatory frameworks now demand demonstrable cybersecurity maturity.
Cloud Computing

You're moving to cloud platforms like Microsoft 365 and need guidance on doing it properly.

Migration without strategy leads to ongoing issues. You want to leverage modern platforms effectively, not just move problems to the cloud. You're tired of IT being a constant source of frustration and surprise costs.
Technical Support

Reactive break-fix relationships create unpredictable budgets and productivity losses.

You want proactive partnership with transparent pricing.

Our Proven Process

From initial conversation to ongoing partnership, we follow a structured approach that puts your business goals first.

Identify
Understand your vision and current reality

We begin with in-depth conversation about your business goals, technology challenges, and where you're heading. Our team assesses your current environment and identifies opportunities to improve reliability, security, and value.
No sales pressure. No pushing solutions before understanding needs. Just genuine discovery that helps us understand what would actually help your business thrive.

Implement
Establish strong foundations

Based on what we've learned, we craft tailored solutions and implementation plans. This might include security improvements, system standardisation, cloud migration, or simply getting proper monitoring in place.
We work collaboratively to ensure minimal disruption and maximum value, handling technical complexity while keeping you informed. Implementation is thorough—done right the first time rather than requiring constant revision.

Support
Deliver ongoing excellence.

This is where real partnership begins. Your dedicated account manager becomes your trusted technology advisor. Our Brisbane-based helpdesk provides responsive, proactive support. Regular reviews keep technology aligned with business goals. Monthly reporting gives you visibility and confidence. Our continuous improvement mindset means we're always finding ways to deliver better outcomes. Technology evolves, your business grows, and we adapt with you.

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Explore Our Services

About Us

Your Expert IT Solutions Partner

Grassroots IT is a managed service provider, specialising in Microsoft solutions. Our extensive IT expertise stems from our experience in collaborating with diverse clients across an array of industries and organisational levels. However, our strength comes from recognising how integral technology can be in empowering our clients and their businesses. Grassroots IT is more than just a company; it’s a fusion of passion, expertise, and a genuine desire to see businesses thrive with proven technological solutions.

We boast a talented team of dedicated professionals who share a commitment to learning, growing, and helping clients with tailored IT solutions. Over the years, Grassroots IT has fostered deep-rooted relationships with clients,
establishing itself as a reliable technology partner.

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Why Brisbane Businesses Choose Grassroots IT

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Brisbane-Based Helpdesk

When you call for support, you speak with our Brisbane team—not an offshore call centre. Local expertise means we understand Australian business context, work in your timezone, and provide genuine partnership rather than scripted responses.

Our helpdesk operates from 6am to 6pm AEST, with emergency after-hours support when needed. You’ll work with the same team consistently, building relationships that improve service quality over time.

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Triple ISO Certified

We maintain three independently verified ISO certifications: ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 27001 (Information Security Management).

These aren’t just badges—they’re proof that our processes, security practices, and service delivery meet international standards. When we say we’re process-backed, we mean it’s been independently audited and certified.

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99% Client Satisfaction

Our client satisfaction score consistently sits at 99%. This isn’t achieved through clever marketing—it’s the result of responsive support, proactive monitoring, and genuine partnership.

When technology works reliably and problems get solved quickly, businesses thrive. Our satisfaction scores reflect what happens when you prioritise getting it right over making the next sale.

Certified. Qualified.
Proven

What Makes Us Different

Start the Conversation
Our Certifications Say It All

Our certifications demonstrate our dedication to industry standards, ensuring every solution we deliver is secure, reliable, and backed by proven expertise.

Triple ISO Certified ISO 9001, 14001, 27001

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Key Partnerships

We collaborate with industry-leading partners to bring our clients the most advanced, reliable, and secure technology solutions—ensuring lasting performance and peace of mind.

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99 %
Client Satisfaction
Trusted By Our Clients
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20 +
Years Established
Since 2005
Au
Brisbane-Based Helpdesk
Local Team, Local Expertise

Frequently Asked Questions

Make An Enquiry

How can specialised IT support benefit engineers?

Specialised IT support for engineering includes more than reactive solutions and quick fixes. When you engage with an engineering Managed IT and support service provider, you benefit from the experience of a team that’s familiar with your industry. And with that, the knowledge of ways to find effective IT solutions through:

IT support for engineers ensures that the software and hardware used by engineering firms meet industry standards and regulations. This includes maintaining data privacy standards, ensuring software licensing compliance, and keeping systems up-to-date with the latest security protocols.

Technology and IT services are vast and there are many tools available to businesses in the engineering industry. 

Engineering firms typically benefit from services like cloud computing for data storage and access, cybersecurity to protect sensitive project data, network management for reliable connectivity, and specialised IT support for engineering software like CAD and CAM systems.

Depending on your business’s day-to-day activities, you could benefit from many more IT services that could help streamline your operations. If you’d like to learn more, you can contact us for honest, reliable IT advice for your industry.

Cloud services offer engineering firms scalable storage solutions, remote access to data and software, enhanced collaboration capabilities, and reduced costs associated with maintaining physical servers.

There are a series of cloud services and options that could benefit your business. Grassroots IT can help from setup to scaling and everything in between with support and optimisation every step of your cloud process.

Our Blogs
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Achieving Ai Success Through Readiness 1 1 2
Automation & AI

Copilot Readiness: 3 Questions That Will Determine AI Success

Every business owner is asking about AI, but most SMEs are diving into tools like Microsoft Copilot without checking if they're actually ready. Before you invest time and money in AI, three fundamental questions about your data, technology, and people will determine whether your experiments succeed or flounder.
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Power Platform

Power BI Dashboards that Drive Business Decisions

There's a world of difference between Power BI dashboards that look impressive and ones that actually change how you run your business. The pretty ones get admired in meetings, but truly effective Power BI dashboard creation focuses on solutions that are regularly monitored because they genuinely influence what happens next.  The distinction matters more than you might think. Most business intelligence solutions fail not because the data is wrong or the charts are ugly, but because they don't connect the dots between information and action. They tell you what happened, but they don't help you decide what to do about it. 
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Drone Birds Eye Photo Of Striker Kicking
Power Platform

5 Simple Power Apps That Replace Common Excel Spreadsheets

Every Australian business has at least one Excel spreadsheet that started innocently enough—a simple way to track something important. Fast forward twelve months, and that same spreadsheet has become a business-critical monster with multiple tabs, complex formulas, and three different people trying to update it simultaneously. When someone accidentally deletes a column or overwrites crucial...
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5 Non Profit
Non-Profit

Five Smart Ways Nonprofits Can Use Copilot to Advance Their Mission

Running a nonprofit means juggling countless priorities with limited resources. Every minute spent on administrative tasks is time that could be advancing your cause. Microsoft Copilot offers nonprofit organisations a practical solution to streamline communications while maintaining the personal touch that makes your work meaningful. Here are five strategies to help your nonprofit leverage Copilot...
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Cometogether
Power Platform

5 Essential Apps Every Australian Business Should Connect to Power BI

Most Australian business owners spend their days jumping between different systems to understand what’s really happening in their company. You check Xero to see how the finances are tracking, hop into HubSpot to look at the sales pipeline, flick over to Shopify for e-commerce stats, then open Google Analytics to check website traffic. By the...
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Power Platform

How Power Apps Transforms Field Data Collection

Picture this: your best field technician finishes a complex equipment inspection, spends thirty minutes filling out compliance paperwork in their truck, drives back to the office, and hands the forms to admin staff for data entry. Three days later, when the equipment actually fails, you discover the critical warning signs were buried in a stack...
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Cybersecurity

SMB1001 Explained: The Practical Cybersecurity Framework for Small Business Success

The Reality Check Every SMB Leader Faces You open your cyber insurance renewal and see a 40% premium increase. Again. The fine print highlights “required security controls” and references frameworks you’ve never heard of. Meanwhile, one of your key clients just sent a vendor security questionnaire asking about your “cybersecurity maturity framework.” This isn’t just...
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Microsoft 365, Power Platform

Power BI vs Excel Reporting: When to Make the Switch

Excel has been the backbone of business reporting for decades, and honestly, it’s brilliant at what it does. Most growing businesses start their reporting journey there, and for good reason—it’s familiar, flexible, and everyone knows how to use it. But here’s the thing: Excel reporting can quietly become your biggest productivity drain without you even...
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Microsoft 365

Information Is Power: How SharePoint Empowers Strategic Decision-Making

Why Information Management Is the Strategy Behind Every Smart Business Move When business leaders evaluate their operational costs, they naturally focus on the obvious expenses: payroll, rent, equipment, software licenses. These line items are clearly defined, easily tracked, and regularly scrutinised. But there’s another cost category that rarely appears on any budget report yet quietly...
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Man Sitting At A Desk Infront Of A Computer
Non-Profit

What Does a Managed IT Service Actually Include?

For most businesses today, technology plays a central role in daily operations. From communication and collaboration to data storage and customer service, reliable IT systems are essential. However, without a dedicated IT team, handling these systems internally it can quickly become overwhelming. When staff are pulled away from their roles to deal with IT issues,...
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Automation & AI, Microsoft 365

Beyond the Basics: 3 Ways to Make Microsoft Copilot Work Smarter for Your Business

“Is this AI thing actually worth our time, energy and investment?” It’s a question we hear from business leaders when evaluating Microsoft Copilot. The answer isn’t about chasing the latest trend—it’s about identifying where Copilot delivers genuine business value. When used strategically, Microsoft Copilot unlocks far more than productivity—it becomes a catalyst for innovation and...
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Azure, Microsoft 365

The Blueprint for Remote Work Excellence: Creating Connection in a Distributed World

“Sorry, I was on mute!” If this phrase has become part of your company’s unofficial vocabulary, you’re not alone. Remote work has transformed from a temporary emergency response to a competitive advantage that attracts top talent worldwide. But there’s a stark difference between companies simply allowing remote work and those truly excelling at it. The...
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Pexels Rdne 6647010
Non-Profit

Transforming Legacy IT to Support Your Nonprofits Mission

Every resource should fuel your nonprofit’s mission. But let’s be honest—outdated IT systems slow you down, consuming time and energy that should be focused on achieving your core purpose. When technical issues prevent volunteers from accessing files or staff face constant system crashes, it creates a ripple effect hindering your ability to serve your community...
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IT Management

Common Cloud Migration Pitfalls (And How to Avoid Them)

Moving to the cloud promises better efficiency, scalability, and cost savings – yet for growing businesses, the transition isn’t always smooth sailing. Many businesses reach this point because their current systems are becoming expensive and difficult to maintain. Server replacements, software updates, and constant maintenance drain both time and money. Cloud migration offers a way...
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IT Management

Why Change Control Matters (And How It Protects Your Business)

You’ve probably heard the phrase “if it ain’t broke, don’t fix it” – but when it comes to your business technology, this mindset can lead to serious problems. Let me explain why. Every technology change in your business carries some level of risk, whether it’s updating software, adding new hardware, or tweaking system settings. The...
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Aron Fornasiero Y0tc88nlho4 Unsplash
Cybersecurity, Microsoft 365

Microsoft 365 Security Features for ISO 27001 Compliance

More and more Australian organisations are discovering the strategic advantage of ISO 27001 certification. It’s exciting to see businesses of all sizes embracing this globally recognised security standard, opening doors to new partnerships and market opportunities. What was traditionally the domain of enterprise organisations has evolved into a powerful business enabler for growing companies across...
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Cybersecurity, Microsoft 365

Maximising Your Microsoft 365 Business Premium Investment: Security Features You Should Be Using

For small to medium-sized businesses, Microsoft 365 Business Premium offers a robust suite of productivity tools coupled with advanced security features. However, many organisations are not taking full advantage of the security capabilities included in their subscription. In this post, we’ll explore the key security features of Microsoft 365 Business Premium and how you can...
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Review 1
IT Management

Grassroots IT Achieves Triple ISO Certification

Grassroots IT, a leading provider of managed IT services, is proud to announce its recent achievement of three prestigious ISO certifications: ISO 9001, ISO 14001, and ISO 27001. This triple certification demonstrates our unwavering commitment to quality management, environmental responsibility, and information security. Raising the Bar in IT Services The ISO (International Organisation for Standardisation)...
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Sharon Waldron Ezoazjvdl8 Unsplash
Cybersecurity, Microsoft 365

How Conditional Access Policies Can Dramatically Improve Your Cybersecurity Posture

Traditional security measures, while still important, are no longer sufficient to protect your organisation from sophisticated attacks. Enter Conditional Access Policies: a powerful tool in the Microsoft 365 suite that can significantly enhance your cybersecurity posture. In this post, we’ll explore how these policies work and why they are becoming an essential component of modern...
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Cybersecurity, Microsoft 365

How Microsoft 365 Can Help You Meet Data Protection Regulations in Australia

Data protection isn’t just a nice-to-have—it’s a critical business imperative. Australian businesses face an increasingly complex web of regulations designed to safeguard personal information. But here’s the good news: if you’re using Microsoft 365, you’ve already got a powerful ally in your corner. Let’s dive into how Microsoft 365 can help you navigate the choppy...
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Cybersecurity, Microsoft 365

DLP for Remote Work: Securing Your Data When Your Team Is Everywhere

Remote work has become more than just a trend – it’s now a fundamental part of how many Australian businesses operate. While this shift brings numerous benefits, it also presents new challenges in data security. With team members accessing sensitive information from various locations and devices, how can you ensure your data remains protected? This...
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Microsoft 365

Stop wasting money on Microsoft 365 licences: why licence management matters

Are you unknowingly overspending on your Microsoft 365 licences? You’re not alone. But the impact of poor licence management goes far beyond just your bottom line. As IT professionals, we’ve observed that licence management is often overlooked, despite its significant impact on a company’s operational efficiency, security posture, and overall productivity. Let’s explore why this...
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Boat Parked In English Waters (1)
Azure

Azure Virtual Desktop for Offshore Teams: Enhancing Remote Work Security

In today’s business environment, many organisations are leveraging offshore teams to drive growth, reduce costs, and access a wider talent pool. However, this approach comes with its own set of challenges, particularly when it comes to cybersecurity. As businesses strive to protect their sensitive data and maintain compliance, they need robust solutions that can secure...
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Modern Meets Classic Architecture (1)
Azure

Azure Virtual Desktop for Graphics-Intensive Applications: When to Consider GPU-Enabled Instances

Azure Virtual Desktop (AVD) is a cloud-based service that provides a complete virtual desktop infrastructure (VDI) solution. It allows users to access a Windows desktop environment and applications from anywhere, on any device, while leveraging the power and scalability of Microsoft Azure. AVD offers businesses the flexibility to create and manage virtual desktops and remote...
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Antique Stereo Tuner (1)
Microsoft 365

What is Microsoft Intune? A Straightforward Guide

You’ve likely heard buzzwords like “cloud services” and “mobile device management” floating around, and perhaps “Microsoft Intune” has come up in conversations with your IT provider or tech-savvy colleagues. But what exactly is Intune, and why should you care about it? Let’s break it down in plain English, so you can understand how this tool...
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Microsoft 365

User & Device Lifecycle Management with Entra ID and Intune

The Power of Integrated Lifecycle Management Managing the lifecycle of users and devices is a critical aspect of IT operations. From the moment a new employee joins your organisation to the day they leave, and from when a device is first enrolled to when it’s retired, there are numerous considerations involved in maintaining a secure,...
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Florian Klauer Gg0jormwqtw Unsplash (1)
Cybersecurity, Microsoft 365

Securing Your Remote Workforce with Entra ID and Intune

The digital landscape has seen a fundamental shift in how businesses operate, with remote work becoming more than just a trend. While this flexibility brings numerous benefits, it also introduces new challenges in securing business data and maintaining a robust cybersecurity posture. As your team members access sensitive information from various locations and devices, how...
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IT Management, Non-Profit

Driving Inclusive Technology Adoption for Non-profits

Technology is an integral part of how non-profit organisations operate, communicate, and deliver their missions. However, the adoption of new technologies isn’t always smooth sailing. Many non-profits face a significant challenge: the digital divide among their stakeholders. This divide can exist between staff members, volunteers, and even beneficiaries, potentially hindering the organisation’s efficiency and impact....
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Beca Perez M
Automation & AI, Non-Profit

How AI and RPA Can Transform Non-Profit Operations

When efficiency and impact are paramount, non-profit organisations are increasingly turning to advanced technologies to streamline their operations and amplify their reach.  According to The Institute of Community Directors Australia “Our data shows that not-for-profits are moving quickly to embrace these new tools and the promise of increased productivity in a resource-constrained sector.” Two game-changing technologies...
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Micorsoft For Non Profits
Microsoft 365, Non-Profit

5 Microsoft 365 Tools to Revolutionise your Non-Profit’s Workflow

Limited resources, diverse stakeholder needs, and the pressure to demonstrate impact – all contribute to the complexity of non-profit operations and emphasise the critical need for efficient workflows. Fortunately, Microsoft 365 offers a suite of powerful tools that can help streamline processes, enhance collaboration, and boost productivity. Let’s explore five key Microsoft 365 tools that...
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Washing Windows On A Rope
IT Management

Navigating the Transition to Windows 11

With Windows 10 going end-of-life in October 2025, many businesses are already considering their next steps. While your current setup might be working just fine, it’s important to start planning for the future. Let’s explore what the transition to Windows 11 means for your organisation and how to approach it sensibly. Why Consider Windows 11...
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IT Management

Developing an IT Hardware Refresh Strategy

Developing an IT Hardware Refresh Strategy Technology plays a pivotal role in driving success for organisations. However, managing technological change while maintaining IT systems can present a significant challenge for businesses. An essential aspect of IT infrastructure management is formulating a strategy to replace outdated hardware before it becomes obsolete or unsupported. Adopting this proactive...
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Clay Banks H4elzpxuxlu Unsplash (1)
Automation & AI, IT Management

Leveraging Technology to Improve the Customer Experience

At the heart of every successful enterprise lies the customer journey, and to genuinely boost customer engagement, it’s essential to identify and address pain points to make this journey as seamless as possible. This process requires a deep understanding of the customer journey and an ability to anticipate potential bottlenecks. The strategic application of technology...
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Ugi K Anaucgs2fqe Unsplash
IT Management

The Hidden Costs of Ageing Technology Infrastructure

As business leaders, it is easy to get caught up in our day-to-day operations while overlooking the bigger technology picture. However, relying on outdated hardware and software can lead to unforeseen expenses that affect profits, productivity, and reputation. Effective management of technology lifecycles is important to minimise risks and support growth. Regularly evaluating your existing...
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IT Management

The Importance of having a Technology Roadmap for your Business

Technology plays a crucial role in the success of any organisation. However, many businesses struggle with the implementation of an effective and ongoing technology strategy. The solution?  A comprehensive technology roadmap!  But why is a roadmap so vital? A technology roadmap is the link between your IT strategy and the successful execution of that strategy....
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Corporate Silhouette
Cybersecurity

The top 6 cybersecurity threats to your business and how to prevent them

Cybersecurity threats are a serious risk for any organization or individual that relies on digital systems. Cyberattacks can result in data breaches, financial losses, reputational damage, or even physical harm. In this blog post, you will discover the top 5 cybersecurity threats that you need to be aware of and how to protect yourself from them.
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Hands Connecting
Microsoft 365, Non-Profit

Microsoft 365 Nonprofit Pricing Plans Explained

Microsoft 365 is the ideal platform to support and empower mission-driven nonprofit organisations, not least of all because Microsoft offers Microsoft 365 plans specifically designed for nonprofits. These plans are designed to provide the same high-quality technology and business tools that for-profit organisations use, but at a discount, making them accessible and affordable for nonprofits...
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Person using metal detector as an analogy for managed detection
Cybersecurity

The vital role of Managed Detection and Response in a complete Cybersecurity Strategy 

In today’s digital era, cybersecurity threats are an ever-present and evolving danger. Organisations, regardless of size, are at constant risk of cyberattacks, including ransomware and data breaches. The increasing sophistication of these threats demands an advanced level of vigilance and response, which brings Managed Detection and Response (MDR) into the spotlight. What is Managed Detection...
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Understanding the different Microsoft 365 pricing plans with Grassroots IT
Microsoft 365

Understanding the different Microsoft 365 pricing plans

Tips on choosing the right Microsoft 365 plan for your business Understanding Microsoft 365 pricing is crucial when navigating the various options and selecting the right plan for your business. In this blog post, we’ll help you cut through the confusion, simplify the choices and guide you to make the most informed decision based on...
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Leading Tips & Cybersecurity Strategies for Non-profits
Cybersecurity, Non-Profit

Cost-effective Cybersecurity Strategies for Non-profits

Technology and the internet play a crucial role in the day-to-day operations of non-profit organisations of all sizes, from small volunteer-run operations to huge worldwide groups like the Red Cross. From fundraising to communication with donors and volunteers, technology has made these tasks more efficient and effective. However, this increased use of technology also brings...
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Copilot
Automation & AI, Microsoft 365

Getting your business ready for Microsoft Copilot

Updated 19 January 2024 with new licensing details.  2023 has well and truly been the year of Generative Artificial Intelligence, triggered by the release of ChatGPT in November 2022. Not only have we seen an entire wave of AI based start-ups spring into existence, but big players like Meta and Google have also launched their...
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Calculator
IT Management

Common IT Investment Mistakes to Avoid

Spent wisely an IT budget can be transformative. Spent without due caution your IT investment may be money down the drain. Here are 5 of the most common IT investment mistakes we see.
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3 Hot Air Balloons
Automation & AI

3 Short Automation Case Studies to Inspire Your Thinking

Business process automation is becoming increasingly important in today’s fast-paced and competitive world. It allows businesses to streamline their operations, save time and resources, and ultimately increase their efficiency and profitability. In this article, we will look at three real-life case studies of automation solutions that Grassroots IT has recently implemented for our clients. One...
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Jenga Game Strategy
Automation & AI, Cybersecurity, IT Management

Three Crucial Elements for your IT Strategy in 2024

Defining your IT strategy is a powerful step towards success, yet alarmingly we still find organisations that don’t take the time to clarify what they expect or require from IT. At its simplest your IT strategy is a statement of how you intend to use IT to support your over-arching business goals. You don’t have...
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Saving Time
Automation & AI

The Benefits of Automating Business Processes (and how to spot opportunities)

As technology continues to advance, the role of automation in business processes is becoming increasingly crucial, at the same time as the complexity and cost of automation rapidly falls. What used to be the domain of large organizations with deep pockets is now easily accessible to small and medium-sized businesses thanks to a raft of...
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Reversing Car Mirror
Microsoft 365

Microsoft Office 365 Backup: Necessity or waste of money?

The question of whether you should be backing up your Microsoft Office 365 data will often illicit passionate arguments from both sides. On one hand, you have those who argue that Microsoft 365 already has built-in backup and disaster recovery features, making an additional backup unnecessary. On the other hand, you have those who swear...
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Light Trails
Automation & AI

Smart Up Your Business: Getting started with AI to streamline business processes

In today’s rapidly digitizing world, artificial intelligence (AI) has become synonymous with innovation. However, knowing how to introduce AI to your business can be a daunting prospect. Thankfully (and contrary to popular belief), integrating AI into your processes does not need to involve sophisticated systems or complex coding. In fact, there are numerous simple AI...
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Score
Cybersecurity, Microsoft 365

Microsoft Secure Score: Quick Wins for Stronger Cybersecurity

As businesses increasingly migrate to digital platforms, cybersecurity has become a non-negotiable priority. Microsoft 365 leads the way in providing robust security solutions and offers an abundance of features designed to safeguard your business data and systems – but how do you navigate the plethora of options available to ensure that you’re choosing the best...
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5 Warning Signs It's Time To move To a new Managed Service Provider
IT Management

Recognising The Red Flags: 5 Signs Your Business Needs a New Managed Service Provider

Do you know the signs that indicate when it's time to move on from your current Managed Service Provider? Learn what these are and how to find the best new partner for your business needs.
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Working From Home
Cybersecurity

How to mitigate the cybersecurity risks of working from home

While the long-term future of work is still unclear, it’s fair to say that remote working in some form is here to stay, bringing with it new challenges for business leaders, not least of all those tasked with cybersecurity. Old approaches to securing the organisations digital assets have been rendered outdated, while new unforeseen risks have emerged almost overnight.
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Exploring top Cybersecurity Myths and Misconceptions
Cybersecurity

Decoding Cybersecurity: Busting 10 Common Myths

In the digital age, cybersecurity has become a critical concern for businesses of all sizes. However, there are numerous misconceptions surrounding this complex field that can lead to complacency and, ultimately, vulnerability. In this post, we debunk ten of the most common cybersecurity myths that could be putting your business at risk.
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Pin Pad
Cybersecurity, Microsoft 365

Boost Your Microsoft 365 Security: 5 Critical Questions to Ask

Microsoft Office 365 is built from the ground up to be a highly secure platform, but that doesn’t necessarily mean that your own Office 365 environment is configured securely. Ultimately the responsibility for securing your Office 365 environment, and the information and data stored in there, rests with you. Microsoft provides the platform and the means, but it’s up to you to consider your unique situation and ensure that appropriate security measures are taken.
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Man Leading Training
Cybersecurity

Building a culture of cybersecurity awareness in your business

Cybersecurity is not just a technical issue, but a human one. Your employees are the first line of defense against cyber threats, and they need to be aware of the risks and best practices. In this blog post, we will share some tips on how to build a culture of cybersecurity awareness in your business.
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Cockpit Gauges
IT Management

3 IT Support metrics that actually matter and why

When it comes to measuring the effectiveness of IT support, many senior business leaders find themselves drowning in a sea of data, with no clear understanding of which metrics really matter. In this blog post, we'll be taking a closer look at three key metrics that every business leader should be paying attention to when it comes to measuring IT support performance and optimising the effectiveness of IT within their organisation.
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Man In Field Watching
IT Management

3 technology trends to watch in 2023

From the mainstream adoption of artificial intelligence to the growing popularity of business process automation, companies must stay up-to-date in order to stay competitive. In this blog post, we explore three technology trends to watch in 2023, including the rise of AI, the increasing importance of business process automation, and the ever increasing cybersecurity threat. Stay ahead of the curve and learn how these trends can help your business succeed.
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Bookshelves
Cybersecurity

Cybersecurity Policy Resources

Effective cybersecurity is as much about policy & governance as it is about tools and technology, however knowing where to start with these things can be challenging. In this post we have compiled a list of useful cybersecurity policy resources to help you build and enhance your cybersecurity governance.
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Flow Chart Whiteboard
Automation & AI, Power Platform

Automate repetitive and time-consuming tasks with Power Automate

Power Automate is a tool for automating repetitive and time-consuming tasks. As part of the Microsoft Power Platform, it can integrate quickly and easily into other Microsoft apps such as SharePoint and Outlook but can just as easily integrate with hundreds of non-Microsoft apps using an extensive collection of third-party and custom connectors. Even older legacy apps can be automated using a feature called Robotic Process Automation.
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Yammer Office Commun 1
Microsoft 365

5 Yammer tips to improve office communication

How the app can connect your staff and share ideas Microsoft Office 365 is designed from the ground up to enable seamless collaboration and encourage greater team communication. With this philosophy built into every app, it’s not surprising that there is some crossover between what each app can be used for. Yammer, SharePoint, and Teams...
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Voice To Text Dictation With Windows And Office 365 Hero
Microsoft 365

Voice-to-text dictation with Windows and Office 365

Manoeuvre your Windows PC with just your voice When Pam (a busy property manager) broke her wrist roller skating over the weekend, she thought she wouldn’t be able to get back to work at the real estate agency until she got her plaster off. However what Pam didn’t realise is that Microsoft has some pretty...
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Cheapest & Easiest Way To Manage Email Signature
Automation & AI

Cheapest and Easiest Way to Manage Email Signatures

Businesses tend to spend considerable effort on social media, but email is still really important for client communication and marketing. In fact, compared to other marketing channels, email marketing actually has a 4400% ROI which means that for every $1 spent, you generate $38 in revenue. (Campaign Monitor) Email is an opportunity for us to...
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How Easy To Guess Your Pw
Cybersecurity

How Easy Is It to Guess Your Password?

It is a common understanding that passwords are supposed to protect our accounts. But how much does your designated password protect you and your information? If the bad guys come hacking into your personal and corporate accounts one day, how sure are you that it’s going to be a tough job for them? Let us...
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Office Install
Microsoft 365

How to install Office 365 desktop applications on your computer

Tips for installing Word and Excel A lot of Microsoft Office 365 plans include what’s called Desktop Licensing. This is the bit that lets you install the Microsoft Office applications such as Word and Excel on your computer. In this post we show you how to install Office 365 on your computer. 1. Sign in with your...
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Office Lens Blog
Automation & AI, Microsoft 365

Office Lens: a OneNote Scanner for your Pocket

There is one app on my iPhone that I now simply cannot live without. The app is called Office Lens and it is available for free at the Apple App Store and for your Android phone on Google Play. In a nutshell, the Office Lens app is a portable scanner in your pocket. Now, these kinds of apps aren’t new....
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Email Return
Microsoft 365

Before you panic, here’s how to recall an email in Outlook

4 tips for avoiding an embarrassing mistake Have you ever experienced that sinking feeling as you realise you have accidentally sent an email to the wrong person? If you are lucky, it could just be an embarrassing blip on your day, but there is the potential for some very real damage. There is the occasional story on...
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Conversation Clean Up Cta
Microsoft 365

Using Conversation Clean Up to Achieve Inbox Zero

For most of us, the goal of achieving Inbox Zero (“a rigorous approach to inbox management, aimed at keeping the inbox empty”) is not an easy task to work on. It’s just a lot to have to go through tons of emails from who-knows-when with the goal of clearing up unwanted emails from your Outlook Inbox then,...
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Office Profile Pic 1200x600
Microsoft 365

How to update your profile picture in Office 365

People do business with people, so your profile picture is a great way to represent you and your business. Whenever you send an Outlook email to your contacts, a little circle icon of you should be visible to the recipient and it should be something striking. Who wouldn’t want to look good in their email profile picture,...
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Discover Our Top 5 cybersecurity tips for CEOs
Cybersecurity

5 cybersecurity tips for CEOs

Cyberattacks today are constantly on the increase. And with most businesses using cloud solutions for data storage and email as their main form of communication, the term ‘ransomware’ is something all company executives should understand.
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Meeting Room Whiteboard
IT Management

5 ways the right IT partner can support your in-house IT staff

Engaging with an IT partner doesn't need to be an all-or-nothing exercise. In many cases organisations will partner with an IT provider to work alongside existing in-house IT staff to provide complementary skills and capabilities. When choosing an IT partner to work alongside in-house IT staff it's important to choose one familiar with this model to ensure a productive, harmonious engagement.
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Boardroom Casual
Cybersecurity

5 questions board members need to ask about cybersecurity

Cybercrime is now a multi-billion-dollar industry that impacts organisations of all shapes and sizes. That means cybersecurity is no longer a matter to be left to your IT department. Ensuring that your organisation is properly protected from cyberattack must now be a board level priority.
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Teams Calling
Microsoft 365

Everything you need to know about Microsoft Teams Phone (aka Teams Calling)

Microsoft Teams Calling is a cloud-based PBX phone system built right into the familiar Microsoft Teams platform. Microsoft Teams already lets you make both voice and video calls to other Teams users, irrespective of if they are within your organisation or are external parties. By enabling Teams Calling, this functionality is extended even further to allow you to make and receive calls with people using traditional phone systems.  
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Security Padlock Laptop
Cybersecurity

4 Cybersecurity Essentials Every Business Should Have

It’s no secret that, as we become more and more dependent on technology to run our businesses and become reliant on internet-connected devices, both for our personal and professional lives, we also become more vulnerable to cyber threats. US$2.9 billion is lost to cybercrime each minute and, as at 2020, the average cost of a data breach was a staggering US$3.86 million. However, there are basic cybersecurity foundations we can put in place, ranging from simple to more complex, in order to protect ourselves and our businesses from cyber attacks.  
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Microsoft Teams Logo
Microsoft 365

5 Reasons to Use Microsoft Teams Instead of Emails

Email has long been the mainstay of team communication and collaboration. Indeed, despite also being the bane of effective collaboration, for many organizations it remains at the heart of how teams communicate and work together.Part of the Microsoft 365 suite of cloud services, Microsoft Teams is the modern alternative to email, enabling clear, efficient and effective communication and collaboration both with...
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Power Platform Logos
Microsoft 365, Power Platform

What is the Microsoft Power Platform

The Microsoft Power Platform is the collective term for four Microsoft products: Power BI, Power Apps, Power Automate and Power Virtual Agents. More than the sum of its parts, the Power Platform is a no-code to low-code platform that users with no coding experience can use to analyse data, build solutions, automate processes and engage online. Although perfectly at home integrating with third-party apps, the Power Platform truly shines when used with your Office 365 subscription, and being a low to no code platform means it can be used without the need to rely heavily on IT or coding experts.
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003
IT Management

Choosing the best Managed IT service provider in Brisbane

Whether your business is growing and you’re ready to level up your IT to include a dedicated IT provider, or you’re looking for a new IT provider to partner with, you need to consider Managed IT Support - which means working with a Managed Service Provider (MSP) . So let's talk about choosing an MSP and how to find the right IT partner for your business.
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Connected Web
Microsoft 365

How to leverage the power of Microsoft 365 app integration

Every business has a multitude of processes and functions that must be performed in order to deliver value to stakeholders and ultimately remain in business. With technology at the heart of modern business this means that (as we hear so often) – “There’s an app for that”. The prevalence of cloud apps sold on a...
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Calculator Notepad
IT Management

Managed IT Support pricing – everything you need to know (2024)

If you’re considering engaging a Managed Service Provider (MSP) it's important that you understand what factors can influence Managed IT Support pricing. You may be looking to change from an existing MSP, upgrade from adhoc support, or perhaps complement an existing in-house resource; either way it’s important that you understand the factors that can influence how much Managed IT Support might cost, and what that price is likely to look like.
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Genius
IT Management

The top 5 benefits of outsourced IT support

There can be significant benefits to outsourcing your IT to a managed IT service provider. Of course every organisation has unique business requirements, but there are some common themes that outsourcing IT can help address.
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Team Cheering
IT Management

How to get the best from your IT support team

It’s fair to say that you’ve invested a lot in your IT support team. If you have an IT support team in house, then you’ve spent time and money recruiting them, training them, and developing them with the hard and soft skills necessary to perform at a high standard. You’ve spent money on computers, software,...
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Budget
IT Management

How investing in the right IT services can save your business money

While investing in technology is not an insignificant part of any business’ budget, having the right IT services in place could actually help your business to save money. In this blog, we share our five essential services to ensure that your IT budget is well spent and your business isn’t just surviving but thriving. #1....
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Workers Getting Back Office (1)
Microsoft 365

How to run a daily huddle using Microsoft Teams

Tips for maintaining a happy & engaged workforce With a team covering three countries, remote working is at the core of how Grassroots IT functions, and our daily huddle is crucial to maintaining a high performing, happy and engaged team. Microsoft Teams is critical to the way we run our daily video huddle, with the...
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Office 365
Microsoft 365

Office 365 is now Microsoft 365

On 21 April 2020, Microsoft revealed in an online announcement that its line of Office 365 subscription plans would be renamed, substituting it with the Microsoft 365 branding instead. Don’t hold out high expectations for an out-of-the-box name idea though (sometimes causing a little confusion, Microsoft tends to keep its product names pretty similar). Moving...
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Teams Collaboration
Microsoft 365

How Microsoft Teams Enables Seamless Collaboration

Collaboration has always been a foundation for organisational growth and efficiency. To put it simply, when we share ideas, knowledge, passion and skills, the outcome is better than if we had have done it alone. Organisations with employees who feel connected to their team members and workplace are also more likely to have increased engagement and retention rates, which can lead to greater productivity and profit, so it’s well worth pursuing a culture that supports and celebrates collaboration. So, how can we make it easier for collaboration to occur in the workplace?
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Young Person During Intership (1)
Microsoft 365

Why We Fell In Love with Microsoft Teams While Working from Home

So many communications apps and collaboration tools are readily available these days, with more being developed daily. With an abundant amount of options to choose from, how do you pick out one that is perfect for your business needs? If you’re looking for the best option to choose as your organisation’s collaboration channel and wondering...
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Managed Service Provider It Helpdesk Computer
IT Management

5 Tips for Successfully Outsourcing IT Support

A Managed Service Provider (MSP) can help your business stay up-to-date with the latest technology and remain competitive in today’s challenging business environment. What's more, it can do all this while cutting your in-house IT support costs and freeing up your technical staff for mission critical tasks.
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Security Padlock Laptop
Cybersecurity, Microsoft 365

Microsoft Office 365 security tips to implement today

Microsoft Office 365 has many security features and capabilities built in, however with a few simple steps you can greatly increase your cybersecurity stance with some easy changes to system configuration and business practices. 
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Grid Framework
Cybersecurity

What is the Essential Eight cybersecurity framework

Cyber-security threats and data breaches are becoming increasingly rampant, sophisticated and difficult to mitigate. Statistics from the latest Australian Cyber Security Centre Threat Report show that instances of malware attacks, data breaches, and intrusion attempts are on the rise. The challenge of ensuring cybersecurity is a global issue affecting many industries and organisations.
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Intelligent Firewall 1
Cybersecurity

Why an Intelligent Firewall is Critical For Your Network Security

Find out the difference in our new video In years gone by, we may have thought the chance of experiencing a cybersecurity breach was pretty low but, these days, the more aware business leaders talk not about the possibility but of when a cyberattack will happen. So let’s talk about how can we take preventative action to defend our computer systems and keep...
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Throwing Fishing Net
Cybersecurity

How to identify a phishing email

Phishing is the most common form of cyber threat that you are likely to face, while also being one of the easiest to avoid falling foul of. But to stay safe you must be able to quickly identify a phishing email. Read on to learn about the common traits of phishing email, and how to stay safe
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O365 Vs Ms365
Microsoft 365

Office 365 vs. Microsoft 365: What’s the Difference?

Most people are familiar with the Microsoft Office Suite, which has evolved from CDs to cloud-based productivity solutions. Today, services like Office 365 offer a subscription-based model, providing access to a wide range of office apps accessible across devices, including mobile phones. Of course, these days, we are all used to a much more convenient...
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Ways Your Data Can Be Lost In The Cloud
Cybersecurity

How Your Data Can Be Lost in the Cloud (and How to Prevent It)

If you are using one of the major Software as a Service Offerings (SAAS), such as Office 365 or public cloud file storage, then you are benefitting from incredible economies of scale. Your data is highly available and accessible from almost anywhere securely.  So, you may be thinking…  “All of my stuff is in the cloud. It’s safe!“  But...
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Pin Pad
Cybersecurity

3 reasons you need to enable Multi-factor Authentication (MFA) today

Multi-factor authentication (MFA) is a security measure that requires more than one piece of evidence to verify your identity. MFA can protect your accounts from unauthorized access, even if your password is compromised. In this blog post, we will discuss three reasons why you should enable MFA for your online services.
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Strategy Chess Piece
IT Management

Why aligning your IT strategy with business goals is critical for success

I recently threw a question out to a group of my professional peers, asking them what they saw as the benefits of aligning IT strategy with business strategy. The responses I received were nothing short of exceptional. It reinforced for me (yet again) what an insightful, intelligent and progressive professional community I have the good...
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Flow Chart Whiteboard
Cybersecurity

The Notifiable Data Breach scheme. Is your business ready?

As the new Notifiable Data Breach Schemecomes into effect in Australia as of 22 February 2018, there is now an onus on business to protect and notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. When most people think of data breaches, they think of sneaky...
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Managed Service Provider It Helpdesk Computer
IT Management

What is a Managed Service Provider and when do I need one?

Whether you are a Digital Transformation powerhouse, or you provide the best Tree Lopping services in Brisbane, technology is integral to the success of your organisation. This is especially true for small to medium businesses where margins can be thin, and the market competitive. To remain agile it’s critical to extract the most out of...
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World Map
IT Management

How we operate remotely between Brisbane, Auckland and Clark

It’s been an amazing few years at Grassroots IT, not least of all because of the international growth that we’ve experienced both with our clients and our team. If you had have asked me five years ago whether Grassroots IT would one day not only be supporting multinational clients, but have our own workforce spread...
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Padlock Green Door
Cybersecurity

Why do Australian businesses require cyber security? Here are some eye opening stats.

In just the last five years, business leaders have changed the tone of their cyber security conversations. It is no longer a discussion about layers of defence or the beefiness of the firewall, instead Directors now understand it’s no longer a matter of ‘if’ but instead a matter of ‘when’ the system will be breached. And the...
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Strategy Sign
IT Management

What is your strategy? Do you really have one?

Strategy doesn't need to be difficult or complicated, but it does need to be well thought out and understood. After all, without strategy, execution is aimless.
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"GRIT's commitment to achieving the right result for Northrop has enabled the uplift of our digital environment. They provide a true partnership, working with Northrop to develop solutions that fit our culture and our appetite for change and innovation."
Kiri Hetariki - Quality, Systems and Integration Manager
Northrop Consulting Engineers
"GrassrootsIT has continually proven itself as a contributing partner in digital transformation. Their unwavering dedication to quality, coupled with a relentless drive to improve, has solidified their reputation as a trusted and dependable partner for businesses navigating the complexities of modern IT landscapes."
Stuart McFarlane, Digital Systems Manager
Multi-Cultural Communities Council Gold Coast

Ready to Transform Your Technology Experience?

Whether you’re frustrated with your current IT support, planning growth that requires better infrastructure, or simply want to explore how technology could better support your business goals, we’d welcome the conversation.

There’s no obligation, no pressure, and no sales pitch. Just genuine discussion about your situation and whether we might be the right partner to help your team thrive.

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Contact Information

Email
enquiries@grassrootsit.com.au
Phone
1300 554 138
Address
10 Finchley Street, Milton, QLD 4064
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