5 Ways a good IT partner can support your business

The benefits for your in-house IT team

Finding a good IT partner who can support your IT needs from end to end is a good investment for any business – especially as business operations become more and more digital.

It’s important to consider an IT partner who can support you with IT strategy & IT management, leading through to project delivery, support, & managed services.

In many cases, businesses have in-house IT teams who already provide some of the above services. This is a great asset to a business, but it’s still important to provide additional IT support in a more targeted way to assist in areas that go beyond in-house capability.

In this article, we share the 5 ways a good IT partner can support your business and your IT team.

1) A good IT partner can work with senior business leaders to develop an overarching IT strategy

In some cases, companies may have internal IT staff who are well capable of taking care of day-to-day IT management support and project delivery. Yet senior business leaders may still need additional support in building an overall IT strategy for your IT staff to execute.

Choosing a professional IT strategy consultant will give you the confidence that your technology is aligned with your long-term business strategy, helping manage growth, improve profit and drive positive change.

2) They can provide ongoing IT management support to help your staff maintain focus and accountability

Companies with in-house IT staff may find there is still a gap in the management and execution of IT strategy into the organisation.

Choosing an IT partner who can provide ongoing IT management support will ensure a smooth execution of any agreed IT strategy. Your IT partner will also ensure your IT staff stay focused and accountable on executing IT initiatives throughout the business.

3) A good IT partner can provide help desk support to allow existing IT managers to focus on high value activities

It’s common for existing in-house IT support staff to become consumed with day-to-day help desk support for staff and clients. This in turn doesn’t give them time to work on bigger picture IT strategies, planning and execution.

Partnering with a reliable IT firm can help provide help desk and service desk support for your company, allowing existing in-house resources – whether technical or management – to focus on higher value activities within your organisation.

4) They can deliver specific IT projects and change initiatives that require specialist skills

A good IT partner can provide project delivery capabilities to help companies deliver IT initiatives requiring specialist technical skills, such as Microsoft Office 365 migrations and staff augmentation. These IT capabilities are complex, and something you want to implement correctly the first time.  

5) A good IT partner can provide escalation support for in-house support staff

In-house IT support staff may manage the incidents and problems that occur in your system, but it can’t hurt to explore an IT partner who can provide heighted escalation support, from both a generalist perspective or a more specific product area.

For example, in house IT support may handle all day-to-day helpdesk requests, but a good IT partner can escalate the more advanced Microsoft Office 365 matters.

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Ready to invest in a good IT partner?

As you can see, investing in a reliable IT partner can provide additional IT support in a more targeted and specific way, becoming an extension to your IT team. In the digital world that we live in today, you can never have too much support when it comes to your business IT needs.

The team at Grassroots IT have the expertise you might be looking for. If you’d like more information, get in touch with the Grassroots IT team on 1300 554 138 or contact us online.

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