Case Study: Madsen Partners

Seamless managed IT support and Office 365 migration

Real estate agents Madsen Partners have relied on Grassroots IT for their managed IT support and Office 365 migration.

Madsen Partners Principal Ken Madsen said Grassroots IT made sure that Madsen Partners’ IT works all the time, when they need it.

“In our business, IT is crucial, since a lost opportunity can be very costly,” he said. “We’ve worked with Grassroots IT since 2009. They handle everything to do with our IT, I don’t have to worry about it.”

“You could say that technology and I are ‘difficult friends’,” Ken laughed. “But Grassroots are serious about making it easy for humans to have seamless reliable IT.”

“Ben has cut through the nonsense and he and his team look at the problem, and tell me ‘This is what you need’. That’s very valuable,” Ken said.

Grassroots IT helps the team migrate to the cloud

Madsen Partners were due to change their internal server setup, but that would have meant their team couldn’t do work from home.

“We weren’t in the cloud, so we needed to change,” Ken said. “Grassroots IT helped us with a migration to Office 365.”

“The last two years of the pandemic with Madsen Partners working as a distributed team has reinforced that everything Ben said was correct,” Ken said. “Very rarely are we down. Actually in the last few years, we’ve had no problems whatsoever.”

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“Partnerships are important to us, and Grassroots IT have given us absolutely no reason to change,” Ken said. “I’ve met some of the team personally, and they all feel reliable and trustworthy.”

“I’d definitely recommend Grassroots IT. It all just works smoothly.”

Find out how Grassroots IT can assist your organisation

To find out how we can help you, get in touch with the Grassroots IT team on 1300 554 138 or contact us online.

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