5 Yammer tips to improve office communication

How the app can connect your staff and share ideas

Microsoft Office 365 is designed from the ground up to enable seamless collaboration and encourage greater team communication. With this philosophy built into every app, it’s not surprising that there is some crossover between what each app can be used for.

Yammer, SharePoint, and Teams can all be used to improve office communication, each adding different value to the process. Here are 5 ideas for how you can use Yammer to connect staff and share ideas.

1) Share videos of internal training & project handovers

At Grassroots IT we frequently run internal training sessions. These sessions are normally hosted by one of our team who has a particular expertise, or body of knowledge that we want to share with others.

Recent examples include a refresher session for our helpdesk staff on best practice for managing tickets; an introduction to Privileged Identity Management; and a project handover from our project team to the support team, training them on what they need to know to support a new Azure implementation.

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Because our team works across multiple locations, these sessions are always held online via a Teams video call, making them super easy to record. These recordings are then stored in Microsoft Stream and shared in a Yammer post.

With the video available in Yammer, staff who were unable to attend the live session can still join the discussion afterwards, raising any further questions or comments that they may have. Stream also offers the additional benefit of automatic transcription of the audio, providing an easy way to search the video for any particular references.

2) Encourage experts to share their knowledge via Yammer

Every organisation has its subject matter experts. These champions have a particular passion for a topic and enjoy digging deeper and learning all they can. Yammer provides the perfect platform for these experts to share their unique knowledge with the broader team. It helps not only to educate others, but also to celebrate their own contribution to professional development.

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In the complex and fast moving world of IT we find posts such as this Weekly Learning Post on the Microsoft Power Platform particularly useful for encouraging learning and further discussion.

3) Use Yammer to explore ideas together

It’s often said that two heads are better than one. So if you have a team full of people with diverse and valuable experience, why wouldn’t you use that resource for exploring ideas? Yammer is the perfect platform for encouraging the sharing of ideas across the broader team in an asynchronous way.

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One recent example was when a client wanted greater control of their internal cost allocation of Microsoft 365 licensing. This isn’t something that Microsoft 365 could help with out of the box, but with some collaborative ideation we were able to design a solution that met their needs.

4) Keep staff connected with business leaders

Keeping staff connected across all levels of the organisation can offer significant benefits. It’s particularly important as staff numbers grow, and the risk of communication breakdown increases.

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Yammer offers business leaders the ideal platform for keeping staff informed about business performance and strategy, and inviting questions and discussion.

5) Have some fun!

Who says work shouldn’t be fun, right? It’s fascinating to learn more about what our team do with their time. Recently via Yammer we’ve discovered that James grows chilies, David recently completed the trek of a lifetime, and Michael’s mad keen on footy tipping.

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Find out more about improving office communication

If you’d like to know more about how you can use Yammer to connect your staff and better share ideas, get in touch with the Grassroots IT team on 1300 554 138 or contact us online.

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